Placing leading edge communications
solutions at the heart of the NHS medical services.

What is Medic-Call

Medic-Call, for doctor’s surgeries, delivers a range of communications solutions to include phone system, digital media such as WhatsApp and video collaboration. Developed by British based voice specialists, Splicecom, Medic-Call satisfies the needs of both the Practice team and the increasing service demands of central NHS and Government.

Whilst the phone remains the primary method of communication for a surgery and its patients the need to expand communications to accommodate changes such as patient triage, communicating with tech savvy and Social Media demanding patients has never been greater.

Medic-Call delivers a range of communication solutions that either enhance or if necessary, replace your current communication systems, enabling you to deliver your services, exactly as you wish to, with ease.


Key Features of Medic-Call

Choice of Phone System Deployment

Choice of Phone System Deployment

Cloud, on premise or hybrid - pay monthly, outright purchase or hybrid – one system for entire CCG or individual surgery Systems – additional Health and Safety requirements to consider.

Medic-Call Admin Portal

Medic-Call Admin Portal

Irrespective of deployment type Admin Portal offers ease of Management.

Practice Management

Practice Management

Call reporting, Call recording, Live Wallboard/dashboard, including specific Call Answer SLA compliance for NHS Wales GP Surgeries. Expands to cover multi-media conversations when multi-media deployed.

Patient Record Integration

Patient Record Integration

Allow staff to click and dial from a Patients Record, screen preview or automatically open Patient record when receiving calls

WhatsApp Conversations

WhatsApp Conversations

Instant conversations, crosses generations, secure, no charge for attaching documents or bulk sending surgery information.

Multi-Media Manager

Multi-Media Manager

How Patients wish to communicate is changing, and how they choose to message does not matter. We provide a single interface, allowing staff to reply to any message type with ease – Web Chat/Facebook/WhatsApp/Twitter/SMS/Email/Web Forms.

Medic-Call Auto Attendant

Medic-Call Auto Attendant

Single or multi-level auto attendant for Patient signposting.

In Queue Announcements

In Queue Announcements

For busy periods, simple announcements or add position in Queue or even an option to call back a Patient whilst their call retains its queue position

Call Routing

Call Routing

Calls can be routed to Surgery staff and teams, or overflow to other Surgeries within the CCG for out of hours cover, emergency routing activation or during busy periods.

Emergency Tannoy

Emergency Tannoy

Connect an external tannoy system or tannoy via the desk phones

Desk Devices

Desk Devices

A wide range of desk phones for all staff roles and budgets, some with advanced features such as Acoustic Shield (reducing the background noise for callers, caused by busy reception areas).

DECT Wireless

DECT Wireless

for staff that would benefit for roaming the surgery whilst retaining phone contact.

Personal or Video Room Solutions

Personal or Video Room Solutions

A full range of solutions including Patient walk-in Rooms, GP’s triage, or Meeting Room solutions

Call Forwarding

Call Forwarding

With staff members away from the Surgery, users can simply forward calls to their alternate number e.g. mobile

Smartphone Softphone App

Smartphone Softphone App

Whether working from Home, Care Home or community Visits, staff can make and receive calls via the surgery phone system

PC Softphones

PC Softphones

Offering all desk phone features and more advanced PC features with headset and Speaker Phone support, supporting work from anywhere with no VPN required!

Microsoft Teams, Direct Routing Support

Microsoft Teams, Direct Routing Support

Allows staff to make and receive calls via their Microsoft Teams client

Headsets

Headsets

Supporting desk phones, Smartphone & PC Softphone working. Designed for all day comfort.